Rules and regulations

REGULATIONS OF Scena Capitol Sp. z o.o.

1. Ticket reservations

Reservations can be made in person at the theater’s box office during its opening hours or by phone at 22 620 21 42 or by email: bilety@teatrcapitol.pl
Reservations can be made during the working hours of the Office of Audience Organization from Monday to Friday from 9:00 am to 5:00 pm, by calling 22 890 70 55 or by email: rezerwacje@teatrcapitol.pl
Reservations must be made well in advance. Last minute reservations do not guarantee the availability of seats.
In case of cancellation of ordered tickets, we would appreciate it if you notify the Theater.
Re-booking of purchased tickets is possible no later than 14 days before the date of the performance for which the tickets were purchased. Re-booking can be done only once.
Reservations that have not been picked up by the date specified by the Theater are subject to expiration.
The collection date for group reservations is determined individually.
In the case of e-mail or telephone reservations, Audience agrees to be contacted by the Theater at the e-mail address or telephone number provided, only in the case of fortuitous events, e.g., cancellation of a performance, change of performance time, stage relocation, and in the legitimate interest of the Theater. Unless they give prior consent to be contacted for marketing purposes.
Keeping in mind the safety and comfort of the youngest Spectators, at performances for organized groups (presented Monday through Friday), the Capitol Theater’s Audience Attendant is in charge of indicating seats for each group.
Guardians of school and kindergarten groups are asked to arrive early. We ask that children be ready to enter the Auditorium no later than 20 minutes before the performance. Otherwise, children will occupy the last available seats in the Auditorium.
The purchase of tickets to the Capitol Theater is tantamount to acceptance of these rules and regulations.

2. Payment for tickets booked by email and phone

Payment for tickets can be made at the Theater Box Office, during box office hours.
Payment for tickets can be made by wire transfer to the account number:
Scena Capitol Sp. z o.o.Marszałkowska 11500-102 Warszawa NIP: 525-239-51-24 SANTANDER BANK POLSKA S.A.04 1910 1048 2787 9951 8800 0003
In case of payment by bank transfer, please write in the title of the transfer: name and surname of the person making the reservation, date and title of the performance, number of tickets and the reservation code (the code is given by a Theatre employee at the time of reservation).
Payment by bank transfer must be made no later than 5 business days before the performance.

NOTE: Spectators, who make an online purchase, please make the transaction through the PayU operator and do not transfer money to the aforementioned account of the Theater at SANTANDER BANK POLAND S.A.

3. Tickets purchased on-line

On-line tickets are available on the Theatre’s website www.teatrcapitol.pl – under the repertoire tab, click “BUY TICKETS”
Ticket prices are the same as at the theater’s box office. The theater does not charge any commission.
Ticket prices are dynamic.
The online payment operator is PayU. Payment for tickets booked through www.teatrcapitol.pl should be made immediately after redirecting to the bank’s website.
If payment is not credited within 15 minutes of making a reservation, it is automatically canceled and the seats go back on sale.
Viewers who choose to use the online system consent to the processing of personal data, in accordance with our privacy policy.
In order to receive a VAT invoice for your online purchase, please check the “I want to receive a VAT invoice” option in the booking process. The invoice will be sent to the email address provided when booking the tickets.
Spectators receive the ticket in PDF form to the indicated email address. The ticket can be presented electronically on the phone.

4. VAT invoices

A VAT invoice for an online purchase will be issued automatically after you select the “I want to receive a VAT invoice” option in the booking process and enter the required invoice details, and then sent to your email address.
A VAT invoice for a stationary, telephone, e-mail purchase will be issued at the express request of the Spectator, if the request is made within 3 months, counting from the end of the month in which the goods or services were delivered.
As of January 1, 2020, a businessman who makes a purchase based on a receipt will be able to request an invoice for that receipt, but only if the receipt includes his TIN.
If the Spectator wishes to issue a VAT invoice for a receipt that does not include a VAT number, the document will be able to be issued to the individual’s data.
It is the buyer’s responsibility to request a VAT invoice and to provide details for the invoice before the funds are credited to the Theater’s bank account. Otherwise, a receipt without VAT number will be issued.
A receipt up to the amount of 450 PLN gross with the purchaser’s TIN is a simplified invoice. Simplified invoice is treated as a regular invoice , which contains full details of the buyer.

5. Ticket refunds

Spectators entering into an agreement in the sales system of Scena Capitol Sp. z o.o. both at the theater’s box office and via the Internet, in accordance with Article 38(12) of the Law of May 30, 2014 on Consumer Rights (Journal of Laws of 2014, item 827), are not entitled to withdraw from the agreement without stating a reason, as referred to in Article 27 of the Law of May 30, 2014 on Consumer Rights.
Ticket refunds will be made only in the case of a canceled performance upon presentation of a fiscal receipt or VAT invoice. Then, in the case of payment by payment card – the same payment card is required for refund.
Refund of tickets purchased through Distributors: eBilet, Eventim, eWejściówki, Kup Bilecik, MyBenefit, MultiTeatr, Biletynakabarety and Biletyna not eligible.
Re-booking of purchased tickets is possible no later than 14 days before the date of the performance for which the tickets were purchased. Re-booking can be done only once.
For group (school) reservations paid by 31.12.2022r (by this date funds must be credited to the Capitol Theatre account) for performances from the children’s repertoire, there is the possibility of returning a maximum of 3 tickets on the day of the performance. This applies only to bookings that have not been previously transferred at the request of the booking person. The condition for the return is to present the original receipt or VAT invoice at the box office.
If the date of the performance was previously rescheduled at the request of the Audience, refunds of up to 3 tickets are not available.
In the case of group (school) bookings paid for after 31.12.2022r for performances from the children’s repertoire, in accordance with Article 38(12) of the Law of May 30, 2014 on Consumer Rights (Journal of Laws of 2014, item 827), there is no right to withdraw from the contract without giving a reason, as referred to in Article 27 of the Law of May 30, 2014 on Consumer Rights.

6. Spectators of late

Late audiences who have not taken their seats by the third bell signaling the start of the performance shall take the seats designated by the Audience Supervisors.
If there are no seats available in the auditorium, take seats on the steps.
Occupation of the purchased seat will be possible during the break.
Please arrive at the Theater early, as late Audience members forfeit the right to take their seats during the first act of the performance.

7. Tickets are also sold through intermediaries:

8. People with disabilities

Audience members in wheelchairs are requested to inform the Capitol Theater in advance of their visit. We will prepare convenient seats for you.

9. Entries

Entrance tickets are step tickets or tickets for vacant seats designated by the Audience Attendant (as long as seats are available), and are available after all tickets are sold out.
Ticket sales are launched:
at the Theatre box office 20 minutes before the start of the performance on the Scena Mniejsza or 60 minutes before the performance on the Duża Scena.
The price of entrance tickets is dynamic and starts at PLN 49.
Tickets can also be sold through the eWejściówki.pl portal
The number of tickets is limited to:
20 on the Duża Scena
40 on the Scena Mniejsza
The management reserves the right not to sell tickets for selected dates.
Entrance tickets are not refundable.

10. Straponten

Straponten these are side seats, seated (without backrest), numbered (A, B, C, D).
They are available after all tickets are sold out in advance.
Price of straponten is dynamic and starts at PLN 59.
The number of straponent is limited.
The management reserves the right not to sell straponten for selected dates.
Tickets purchased for straponen are non-refundable.

11. Voucher – open ticket

A voucher is an open ticket with a specific expiration date.
The cost of a one-person voucher for performances from the adult repertoire is 195 PLN (regardless of price zone, performance title and stage).
The cost of a two-person voucher for performances from the adult repertoire is 360 PLN (regardless of price zone, performance title and stage).
The cost of a one-person voucher for performances from the fairy tale repertoire is 65 PLN (regardless of price zone, performance title and stage).
The cost of a two-person voucher for performances from the fairy tale repertoire is 120 PLN (regardless of price zone, performance title and stage).
The voucher has a specific expiration date. This means that you must use it until the last day of the voucher’s validity. At the same time, please make advance reservations for seats.
Purchase of the voucher can be made online or at the Capitol Theater box office.
Voucher redemption during online purchase. To redeem the voucher, enter the received code in the “discount code” field and confirm it, after selecting an available seat in the audience. Detailed instructions on how to use the voucher can be found at www.teatrcapitol.pl, under the VOUCHERS tab.
Redeem the voucher during purchase at checkout. In order to redeem the voucher, you must hand it to the checkout clerk during the purchase. It is possible to reserve seats in advance.
The voucher is not valid for closed performances, premieres of the Theater and performances reserved by the Theater Management (e.g. New Year’s Eve, Valentine’s Day).
Vouchers are not refundable.
There is no refund for an unused voucher.

12. Additional information

Theater repertoire in the media. Capitol Theatre is not responsible for erroneous dates, times or titles of performances reported in the media.
Casts of performances. The management reserves the right to change the cast. In the event of a sudden change in the cast, there will be no refund of tickets.
Newsletter – by signing up for the Capitol Theatre Newsletter, Audience members consent to Capitol Theatre sending marketing messages to the email address provided.
SMS – text messages will be received only by Viewers who have agreed to receive them.
Invitations. Guests who have received invitations from Capitol Theater are asked to pick them up no later than 30 minutes before the start of the performance.
Spectators under the apparent influence of alcohol, will not be allowed into the Audience.
Food and beverages other than water are prohibited in both auditoriums of the Capitol Theater.
Capitol Theater management reserves the right to make changes in the repertoire, the right to move the performance to another stage of the Capitol Theater (from the Large Stage to the Smaller Stage or vice versa) and the possibility of delaying the performance up to 15 minutes.
Spectators attending the performance of “Czy Ty to Ty?” and “Wykrywacz kłamstw” are exposed to the strobe lights that will be used during the performance (these lights can lead to an epileptic attack).
Spectators on the Capitol Theatre premises agree to the free use of the image captured in the form of photography or video recording, and grant to the owner of the brand “Capitol Theatre” Scena Capitol Sp. z o.o. a royalty-free license to use it in all fields of exploitation, including: recording and dissemination in any form and entering into computer memory, use to promote performances and special projects organized at the Capitol Theater, sharing with sponsors and partners of the Theater in order to promote them in the context of participation in performances and special projects organized at the Theater, posting on promotional printed materials of the Scena Capitol Sp. z o.o., in the press, on websites and in television and radio broadcasts.
Capitol Theater offers seasonal promotions that do not combine with each other.
60 minutes before the performance, we invite you to spend time in the baroque interiors of the Foyer of the Capitol Theater. The club’s menu will serve, among other things: theatrical drinks and delicious cake. You are welcome and encouraged to arrive early.
The Theater is not responsible for items left in the Theater or for items inadvertently dropped or damaged on the Theater premises.
Personal Data. The administrator of your personal data is Scena Capitol Sp. z o.o. based in Warsaw, at ul. Marszałkowskiej 115 ( 00-102), entered in the Register of Entrepreneurs of the National Court Register under No. 0000278839, District Court for the Capital City of Warsaw in Warsaw, XII Commercial Division of the National Court Register, Tax Identification Number (NIP): 525-239-51-24. Your personal data will be processed for the purpose of executing the ticket purchase agreement, as well as with additional consent for marketing and information purposes. Personal data are provided voluntarily. You have the right to access them, as well as to correct and complete them. Detailed information regarding our processing of your personal data can be found in our privacy policy. At the same time, the purchaser of Capitol Theater tickets agrees that his/her personal data may be processed in accordance with applicable regulations on the processing of personal data in connection with the COVID-19 outbreak.

13. Spectator safety during COVID-19 pandemic

Scena Capitol Sp. z o.o. is committed to ensuring maximum safety for Audience members while participating in events taking place at the Capitol Theatre.
The theater operates according to the guidelines and recommendations of the Ministry of Health and the Chief Sanitary Inspectorate, related to sanitary safety in cultural institutions, i.e. “Theater in the Face of the COVID-19 Epidemic.”
The Capitol Theater invites Spectators who, to the best of their knowledge, are not infected persons, are not in quarantine and are not under epidemiological surveillance.
Spectators are required to comply with applicable guidelines and sanitary requirements.
The spectator agrees to withdraw from participation in the event if he or she develops symptoms of illness (such as fever, cough), or feels unwell suggesting illness.
The spectator assumes full responsibility for the decision to participate in the event each time.
The spectator is required to comply with all rules designed to ensure the safety of other participants in the event implemented by Capitol Stage Ltd.
The theater reserves the right to conduct anonymous surveys on COVID -19 vaccination during its events.
The theater, in accordance with current guidelines and recommendations of the Ministry of Health, may ask Spectators
to present a certificate, certifying vaccination against COVID-19 (so-called “covid passport”).
If you purchase a “ticket for a person vaccinated against COVID-19 ” The spectator is required to show the vaccination certificate to the event staff before entering the audience.

Spectators who have decided to purchase tickets to the Capitol Theater simultaneously agree to abide by the above regulations and agree to all of its points.

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